Human Error is a failure of a planned action to achieve a desired outcome

Human error is natural…its even inevitable!

People don’t attend work each day with the intention to make mistakes, fail or make wrong decisions

Is the human really to ‘blame?’

Repeat incidents…what does that tell us?

Blaming the person for making a mistake means we do not explore why the reasons behind the mistake.

To further understand the Human Error you need to identify the Human Factors.

The Human Factors are the reasons why a human error occurred, which contributed to the incident or failure.  These are often outside of the control of the person who made the mistake.