Learning Teams

Learning from those closest to the work

A Learning Team is an operational learning tool that brings those that are closest to the work together to describe how work is being accomplished in the field. The goal of a Learning Team is to reveal the complexity of the system to leadership while simultaneously empowering those closest to the work to take what actions they can locally. The resulting operational intelligence creates a more accurate understanding of system weaknesses and informs better system design.

When undertaking a Learning Team, an organisation will gain knowledge they didn’t know before and use that knowledge to increase the organisation’s capacity for safety.

Benefits of Learning Teams


  • Engage the people who do the work, resulting in practical solutions
  • Make it okay to talk about mistakes
  • Focus on identifying and strengthening controls
  • Generate possible solutions in hours, not weeks
  • Identify error traps and latent conditions that other tools may not detect


Learn more about Learning Teams

Attend the Learning Teams Facilitator Course